Help
How do I top up points?
On the Top Up page, enter an amount, choose a payment method and pay on the payment page. Points arrive automatically once the payment clears. Top-ups are priced in US dollars; some payment methods convert at the current rate or add a fee, and the payment page shows the final amount.
My payment still says it's being confirmed. What should I do?
Payments are usually confirmed within a minute. Don't pay again; points arrive automatically once confirmed, and you can check your Top-Up History. Top-ups left unpaid for 24 hours are cancelled and never credited.
How long does delivery take?
Usually a few minutes. If the supplier needs longer, the order shows that cards are on the way and your points stay held, not deducted. Cards that can't be delivered are never charged.
Where do I find the serial number and PIN?
Sign in, open the order from My Orders and choose Show Serial Number. The serial and PIN hide again after 60 seconds; you can show them again any time. Never give a serial to anyone who asks you for it.
How do I use a gift card?
Enter the serial number and PIN on the card issuer's official site or on the game's top-up page. Each serial can be redeemed only once, in full. Use it before it expires, and check that the game or service accepts the card first.
Why can't I top up more?
Every member can top up 50,000 pts a day. Once today's allowance is used, top up again tomorrow.
Can I get a refund?
Points can't be exchanged for cash and gift cards can't be returned once sold. Cards that can't be delivered are never charged. If you were charged twice, contact support within 7 days of payment; see the Refund Policy for details.
How do I contact support?
Email support@gpro-pay.com with your order number. For problems using a gift card, contact us within 7 days of purchase.